Terms of Use

These terms of use (the Terms) are issued by SIA "DK Global Network", registration No. 44103114769, VAT No. LV44103114769, registered address Dzirnavu iela 27, Smiltene, LV-4729, Latvia (SiteLab, we).

The Terms govern the use of the website sitelab.lv, the services provided by SiteLab, and the online payment of invoices via the payment link we issue. By entering into cooperation or making a payment, the client confirms that they have read and accept these Terms.

SiteLab's services are intended primarily for businesses and self-employed professionals. Where the client is a consumer within the meaning of the Latvian Consumer Rights Protection Law, consumer protection legislation, including the rules on distance contracts, applies in addition.

SiteLab provides digital development and maintenance services:

• website and e-commerce development;
• business systems and internal tooling;
• chatbot development and integration;
• B2B email campaign setup and management;
• migration from WordPress and other platforms;
• SEO optimisation, UI/UX design and API integrations;
• maintenance, hosting and technical support for the solutions we build.

All services are individually tailored to each client's requirements. Prices shown on the website are indicative starting prices — the exact scope, timeline and price are agreed per project in a written offer.

SiteLab does not sell physical goods, and services are not shipped by courier or post — they are performed and delivered electronically.

Cooperation proceeds as follows:

1. Enquiry. The client contacts us via the website contact form, email or WhatsApp.
2. Consultation. We clarify needs, scope and timelines free of charge.
3. Offer. We send a written offer setting out the scope of work, delivery timeline, price and payment schedule.
4. Confirmation. The agreement is concluded when the client confirms the offer in writing (including by email) or the parties sign a separate contract.
5. Delivery and invoice. The work is carried out according to the confirmed scope and invoiced.

The website has no automated ordering or shopping-cart functionality — every order is arranged individually.

All prices are stated in euro (EUR). Unless stated otherwise, prices are exclusive of value added tax; VAT at 21% is added to the invoice in accordance with Latvian law.

Invoices are issued electronically and are valid without a signature. Unless the offer provides otherwise, the payment term is 7 days from the invoice date.

For larger projects, payment may be split into stages (for example, an advance payment to start the work and the balance on handover) — the specific schedule is set out in the offer.

Late payment may incur a contractual penalty of 0.5% of the overdue amount per day of delay, not exceeding the principal sum.

The settlement currency is euro (EUR). An invoice can be paid:

• by bank transfer to the account stated on the invoice; or
• online by payment card (Visa, Mastercard) or online banking, using the personalised payment link we send together with the invoice.

Online payments are processed by the payment platform MakeCommerce, owned by Maksekeskus AS (reg. No. 12268475, Niine 11, Tallinn, Estonia), a payment institution licensed by Eesti Pank. The personal data required to execute the payment is transferred to Maksekeskus AS.

On clicking "Pay", the client is redirected to the payment provider's secure environment where card details are entered and processed. SiteLab neither receives nor stores the full payment card number.

Before paying, the client must tick a separate checkbox confirming that they have read these Terms of Use and the Privacy Policy. The box is not pre-ticked.

Once the payment succeeds, the invoice is automatically marked as paid and the client receives a confirmation. The amount charged is the invoice total shown on the payment page, fixed at the moment the payment is started.

Maintenance, hosting and support services are provided on a recurring basis (usually monthly or annually) in accordance with the confirmed offer.

A separate invoice is issued for each period and paid in the ordinary way. We do not take automatic recurring charges from a payment card and do not store card details for repeat payments — each payment is a separate transaction deliberately confirmed by the client.

Either party may terminate a recurring service by giving at least 30 days' written notice. Any period already paid for is served to its end.

The delivery timeline is set out in the offer. It starts once we have received the client's confirmation, the advance payment (if any) and all materials required for the work (copy, images, access credentials).

If the client delays providing materials or feedback, the delivery timeline is extended accordingly.

On completion, the result is delivered electronically (a published website, access to the system, source code, or another agreed form). If the client raises no written objections within 10 business days, the work is deemed accepted.

Rights to the solution developed specifically for the client transfer to the client upon receipt of full payment.

SiteLab retains rights to its general tooling, libraries, templates and methods used in development that were not created solely for the given client, and may reuse them in other projects.

Third-party components (such as fonts, images or plugins) are used under their own licences, which the client must observe.

Unless the parties agree otherwise, SiteLab may reference the completed project in its portfolio.

Where the client is a consumer and the contract was concluded by means of distance communication, the client may withdraw from the contract within 14 calendar days without giving a reason, by sending a written withdrawal to davis.mikelsons@sitelab.lv.

If performance of the service has begun before the end of the withdrawal period at the client's express request, the client must pay a proportionate amount for the work already carried out. Under the Latvian Cabinet Regulations on distance contracts, the right of withdrawal does not apply where the service has been fully performed with the client's prior express consent and acknowledgement of losing the right of withdrawal, nor to digital content produced to the client's individual specification.

For clients who are not consumers (legal entities) the right of withdrawal does not apply; termination is governed by the offer or the separate agreement.

If a service does not conform to the agreement, the client notifies us in writing at davis.mikelsons@sitelab.lv, describing the non-conformity. A consumer must report a non-conformity within two months of discovering it.

We remedy confirmed non-conformities free of charge within a reasonable period. Where a non-conformity cannot be remedied, the client is entitled to a proportionate price reduction or a refund of the corresponding amount.

We provide a written response to a complaint within 15 days of receiving it.

If a payment was made in error or twice, contact us — we will review it and refund the overpaid amount to the same payment method.

SiteLab is liable for its services in accordance with Latvian law. In relations with clients who are not consumers, SiteLab's liability in each case does not exceed the amount paid for the service concerned.

SiteLab is not liable for losses arising from inaccurate or incomplete information supplied by the client, changes made to the solution by the client or third parties, disruptions in third-party services (hosting, domains, payments, email), or circumstances beyond SiteLab's control (force majeure).

The client is responsible for the security of their access credentials and for ensuring that materials they provide do not infringe third-party rights.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and our Privacy Policy, which describes what data we collect, for what purposes, how long we keep it and what rights the data subject has.

Payments are processed by the payment platform https://makecommerce.lv/, therefore our company transfers the personal data required to execute the payment to the platform owner, Maksekeskus AS.

We first seek to resolve disputes through negotiation. Please contact us at davis.mikelsons@sitelab.lv — we respond within 15 days.

If the client is a consumer and no agreement is reached, the client may contact the Consumer Rights Protection Centre (Brīvības iela 55, Riga, LV-1010, ptac.gov.lv) or use the European Commission's online dispute resolution platform ec.europa.eu/odr.

Unresolved disputes are settled by the courts of the Republic of Latvia in accordance with Latvian law.

SIA "DK Global Network" (trading as SiteLab)
Registration No.: 44103114769
VAT No.: LV44103114769
Registered address: Dzirnavu iela 27, Smiltene, LV-4729, Latvia
Email: davis.mikelsons@sitelab.lv
Phone: +371 25 516 674
Website: sitelab.lv

Bank: AS Luminor Bank
SWIFT: RIKOLV2X
Account: LV47RIKO0002930244129

SiteLab may amend these Terms unilaterally by publishing the current version on the website. An agreement already concluded is governed by the version in force at the time it was concluded.